FAQs

1. Why is the price so cheap on your website?
We are stocking the football boots directly from the professional football boots factory. It reduces a lot of expense such as benefits from middlemen, labor force cost, advertisement cost and so on, so that our boots can have such a high discount.

2. How is the quality of your football boots? How can I trust you?
Having been doing the online business for nearly 5 years, we have been a professional football boots supplier. Quality is our best advantage in this business field. That is why we are confident to offer the policy of 7 days returns. If there is any problem with our product, you can return it back to us or exchange it. We are keen on offering the best boots with low prices to our customers, we offer our clients with the fast shipping, best customer service to make our clients 100% satisfaction, that’s why we can have the long-term business with so many clients. Sure that you can be the next one that we will build a long-term and happy business relationship.

3. How long is the shipping time?
The total shipping time is composed of two parts: processing time and shipping time.
The processing time is the time from when your payment is confirmed to when we finish the preparation of the parcel and ready to ship it. Processing takes 1-2 days normally.
The shipping time is the time that it takes for the parcel to reach your destination. Standard shipping normally takes 5-7 working days for most countries of Europe, North America, North Asia, Oceania countries; for some other countries, it would be 2~3 days more.

4. Can I change or cancel my order?
If you’re thinking about changing your online order or wish to cancel it, please contact us within 12 hours after you place the order. Our customer service will be able to help you with the change and cancellation. But we can’t make changes or cancellation to an order once it has been placed to process.

5. What are the benefits to set up an account?
To create an account enables you to shop faster, track the status of your current orders, review your previous orders, and write product reviews, etc.

6. How can I make the Payment?
We currently accept PayPal, Credit Card (Visa), West Union, HSBC and Money Gram. You can choose any payment that is available to you. If the payment you choose fails, please try other methods or contact us for further helps. We would solve the problem as soon as possible.

7. Can I deliver my order to other address?
Yes. But please contact us and let our customer service know it if you want to ship your order to another place. Please make sure the address is correct and can be delivered to.

8. Do you drop ship?
Yes. We allow drop-ship orders for all registered customers.
Just order online the same way as usual, but add different shipping addresses.
We always check carefully (for fraud prevention) if the shipping address is different to the billing address, so if you are a new drop-shipping customer, please make sure that your account is verified.

9. Can I get discount if I place a big order?
Yes, sure. As a retailer store, we do not have the MOQ requirement. Big orders or wholesale are always welcome. Please contact us to get more details so that we can offer you a best price after discount.

10. How can I do a returning?
At first, we do believe our boots quality will satisfy you and even amazingly. But occasionally you do want to return some items, please kindly contact us in advance. We will positively negotiate with you and give out the best solution. More info, please refer to the Return Policy.

11. How could I know the status of my order?
After we deliver out your order, we will send you a tracking number. You can track you order online.
Track you order on:
EMS: http://www.ems.com.cn/english.html
TNT: http://www.tnt.com/portal/location/en.html
DHL: http://www.dhl.com/en.html
FedEx: http://www.fedes.com